Thank you for visiting the New York State Long Term Care Ombudsman Program (LTCOP) website. This website is designed to make it easier and more efficient for individuals and businesses to interact with LTCOP. LTCOP recognizes that it is critical for individuals and businesses to be confident that their privacy is protected when they visit LTCOP's website.
For purposes of this policy, "personal information" means any information concerning a natural person, as opposed to a corporate entity, which, because of name, number, symbol, mark, or other identifier, can be used to identify that natural person. LTCOP only collects personal information about you when you provide that information voluntarily by sending an e-mail or by initiating an online transaction, such as a survey, registration or order form.
INFORMATION COLLECTED AUTOMATICALLY WHEN YOU VISIT THIS WEBSITE
When you visit this website, LTCOP's web hosting service provider automatically collects and stores certain information about your visit, including but not limited to the following:
(i) The Internet Protocol Address and domain name used, but not the e-mail address. The Internet Protocol Address is a numerical identifier assigned either to your Internet service provider or directly to your computer;
(ii) The type of browser and operating system you used;
(iii) The date and time you visited this site;
(iv) The web pages or services you accessed at this site;
(v) The web site you visited prior to coming to this web site;
(vi) The web site you visit as you leave this web site; and
(vii) If you downloaded a form, the form that was downloaded.
None of the foregoing information is deemed to constitute personal information.
The information that is collected automatically is used to improve this website's content and to help LTCOP understand how users are interacting with the website. This information is collected for statistical analysis, to determine what information is of most and least interest to our users, and to improve the utility of the material available on the website. The information is not collected for commercial marketing purposes and LTCOP is not authorized to sell or otherwise disclose the information collected from the website for commercial marketing purposes.
The software and hardware you use to access the website allows you to refuse new cookies or delete existing cookies. Refusing or deleting these cookies may limit your ability to take advantage of some features of this website.
INFORMATION COLLECTED WHEN YOU E-MAIL THIS WEBSITE OR INITIATE AN ONLINE TRANSACTION
During your visit to this website you may send an e-mail to LTCOP. Your e-mail address and the contents of your message will be collected. The information collected is not limited to text characters and may include audio, video, and graphic information formats included in the message. Your e-mail address and the information included in your message will be used to respond to you, to address issues you identify, to improve this website, or to forward your message to another State agency for appropriate action. Your e-mail address is not collected for commercial purposes and LTCOP is not authorized to sell or otherwise disclose your e-mail address for commercial purposes.
During your visit to this website you may initiate a transaction such as a survey, registration, or order form. The information, including personal information, volunteered by you in initiating the transaction is used by LTCOP to operate LTCOP programs, which include the provision of goods, services, and information. The information collected by LTCOP may be disclosed by LTCOP for those purposes that may be reasonably ascertained from the nature and terms of the transaction in connection with which the information was submitted.
LTCOP does not knowingly collect personal information from children or create profiles of children through this website. Users are cautioned, however, that the collection of personal information submitted in an e-mail or through an online transaction will be treated as though it was submitted by an adult, and may, unless exempted from access by federal or State law, be subject to public access. LTCOP strongly encourages parents and teachers to be involved in children's Internet activities and to provide guidance whenever children are asked to provide personal information online.
INFORMATION AND CHOICE
As noted above, LTCOP does not collect any personal information about you during your visit to this website unless you provide that information voluntarily by sending an e-mail or initiating an online transaction such as a survey, registration, or order form. You may choose not to send us an e-mail, respond to a survey, or complete an order form. While your choice not to participate in these activities may limit your ability to receive specific services or products through this website, it will not prevent you from requesting services or products from LTCOP by other means and will not normally have an impact on your ability to take advantage of other features of the website, including browsing or downloading most publicly available information.
DISCLOSURE OF INFORMATION COLLECTED THROUGH THIS WEBSITE
The collection of information through this website and the disclosure of that information are subject to the provisions of the Internet Security and Privacy Act. LTCOP will only collect personal information through this website or disclose personal information collected through this website if the user has consented to the collection or disclosure of such personal information. Participation in an online transaction resulting in the disclosure of personal information to LTCOP by the user, whether solicited or unsolicited, constitutes consent to the collection and disclosure of the information by LTCOP for the purposes reasonably ascertainable from the nature and terms of the transaction.
However, LTCOP may collect or disclose personal information without user consent if the collection or disclosure is: (1) necessary to perform the statutory duties of LTCOP, or necessary for LTCOP to operate a program authorized by law, or authorized by state or federal statute or regulation; (2) made pursuant to a court order or by law; (3) for the purpose of validating the identity of the user; or (4) of information to be used solely for statistical purposes that is in a form that cannot be used to identify any particular person.
Further, the disclosure of information, including personal information, collected through this website is subject to the provisions of the Freedom of Information Law and the Personal Privacy Protection Law.
LTCOP may disclose personal information to federal or state law enforcement authorities to enforce LTCOP's rights against unauthorized access or attempted unauthorized access to LTCOP's information technology assets or against other inappropriate use of this website.
RETENTION OF INFORMATION COLLECTED THROUGH THIS WEBSITE
ACCESS TO AND CORRECTION OF PERSONAL INFORMATION COLLECTED THROUGH THIS WEBSITE
Any user may submit a request to the LTCOP privacy compliance officer to determine whether personal information pertaining to that user has been collected through this website. Any such request shall be made in writing to the address below and must be accompanied by reasonable proof of identity of the user. Reasonable proof of identity may include verification of a signature, inclusion of an identifier generally known only to the user, or similar appropriate identification. The address of the privacy compliance officer is:
New York State Office for the Aging
2 Empire State Plaza
Albany, New York 12223-1251
The privacy compliance officer shall, within five (5) business days of the date of the receipt of a proper request: (i) provide access to the personal information; (ii) deny access in writing, explaining the reasons therefore; or (iii) acknowledge the receipt of the request in writing, stating the approximate date when the request will be granted or denied, which date shall not be more than thirty (30) days from the date of the acknowledgment.
In the event that LTCOP has collected personal information pertaining to a user through the state agency website and that information is to be provided to the user pursuant to the user's request, the privacy compliance officer shall inform the user of his or her right to request that the personal information be amended or corrected under the procedures set forth in section 95 of the Public Officers Law.
CONFIDENTIALITY AND INTEGRITY OF PERSONAL INFORMATION COLLECTED THROUGH THIS WEBSITE
LTCOP is strongly committed to protecting personal information collected through this website against unauthorized access, use, or disclosure. Consequently, LTCOP limits employee access to personal information collected through this website to only those employees who need access to the information in the performance of their official duties. Employees who have access to this information are required to follow appropriate procedures in connection with any disclosures of personal information.
In addition, LTCOP and its web hosting service provider have implemented procedures to safeguard the integrity of their information technology assets, including, but not limited to, the use of firewalls, authentication, monitoring, and encryption.
For website security purposes and to maintain the availability of the website for all users, LTCOP's web hosting service provider may employ software to monitor traffic to identify unauthorized attempts to upload or change information or otherwise damage this website.
(via regular mail)
New York State Office for the Aging
2 Empire State Plaza
Albany, New York 12223-1251