LTCOP Volunteer Trainings
State Overview Presentations
The following presentations provide a region specific overview of complaints received by local LTCOP programs. It also details the importance of documentation and provides tips to improve ombudsman investigations and resolutions.
Region1 Location-Malone
Region3 Location-Hastings on Hudson
Region5 Location-Whitesboro
Region6 Location- Rochester
Complaint Investigation Process
Step 1- Problem Clarification
Problem Clarification Guide
Step 2 and 3- Investigation and Resolution
Investigating Complaints Guide
Additional Training Resources
1)Walking the Fine Line [Walking the Fine Line PPT Version] Walking the Fine Line Statements
2))Importance of Documentation or Why do I have to turn in a monthly report? [Documentation PPT Version]
3)Long Term Care Resident Dignity & Quality of Life- Advocacy Issues and Information for Long Term Care Ombudsman [Advocacy PPT Version]
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