Office of the State Long Term Care Ombudsman


Educating, empowering and advocating for long-term care residents. The Ombudsman Program is an effective advocate and resource for older adults and persons with disabilities who live in nursing homes, assisted living and other licensed adult care homes. Ombudsmen help residents understand and exercise their rights to good care in an environment that promotes and protects their dignity and quality of life.

The Ombudsman Program advocates for residents by investigating and resolving complaints made by or on behalf of residents; promoting the development of resident and family councils; and informing government agencies, providers and the general public about issues and concerns impacting residents of long-term care facilities.

NYS Long Term Care Ombudsman Program PSA - This 30 second video is a Public Service Announcement (PSA) that describes what  the Long Term Care Ombudsman Program (LTCOP) does and how it assists residents. It also provides program contact information for those seeking assistance and those who are interested in becoming a certified ombudsman volunteer.

NYSOFA Translation Disclaimer(External Link)

Claudette Royal
New York State Ombudsman


Free Language Assistance is available