Introduction - Ombudsman
The heart of the Long Term Care Ombudsmen Program is the team of certified Ombudsmen who are empowered to resolve issues surrounding the care and quality of life for people living in nursing homes and adult care facilities. Ombudsmen are there to represent the residents' interests. It is the residents' desires and needs that are considered and acted upon.
Being an Ombudsman is an important responsibility that is taken on with great care and professionalism. In New York State, Ombudsmen are certified only after receiving extensive training. As Ombudsmen take on their duties in assigned facilities, they are supported by a network of fellow Ombudsmen, Local Ombudsman Coordinators, and the State Office.
Ombudsmen can follow the links to the left for more information and tools to help them fulfill their mission.